The integration of technology into logistics and supply chain management (LSCM) has emerged as a critical driver of efficiency, responsiveness, and sustainability across both private and non-governmental organizations. Despite these benefits, humanitarian NGOs frequently encounter barriers to the adoption of technology-driven solutions, often due to financial, infrastructural, and institutional constraints. This study investigates the challenges faced by ADRA Rwanda in adopting and implementing technology-enhanced LSCM systems. A purposive sampling strategy was employed, targeting the entire population of 108 ADRA staff and managers. Quantitative data were collected and analyzed using descriptive statistics-frequency tables, weighted means, standard deviations, and percentages-while inferential analysis was conducted through multiple regression, with R language serving as the analytical tool. The findings highlight several significant obstacles. A large majority (96 respondents, 88.89%) indicated that warehouse staff lack regular training on logistics-related technologies. Limited internet connectivity was identified as a critical barrier, with 96 respondents (88.89%) agreeing and 12 (11.11%) strongly agreeing. Resistance to change appeared less severe, as 93 respondents (86.11%) were neutral, while 15 (13.89%) agreed it could pose a challenge. Data security concerns were not widely considered an obstacle, as 88 respondents (81.48%) disagreed and 20 (18.52%) remained neutral. However, high implementation cost emerged as the most significant barrier, with 96 respondents (88.89%) strongly agreeing and ranking it first among the challenges identified. Based on these findings, the study recommends that ADRA Rwanda invest in continuous capacity building for warehouse staff to improve technological competence, negotiate partnerships with service providers to enhance internet connectivity, and explore phased or donor-supported financing models to mitigate high implementation costs. Addressing these challenges is vital for advancing digital transformation in humanitarian supply chains and strengthening organizational effectiveness.
Digital trade, logistics, supply chain management, AfCFTA, Rwanda, technology adoption, trade efficiency.
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